We’ve designed our auction process to be as simple as possible, so you can focus on finding the right property. Whether you’re at home or on the move, here is everything you need to know about how the bidding works.
The key to a stress-free auction is completing your registration early. Follow these steps to ensure you’re ready when the bidding starts.
We use the EIG (Auction Passport) platform. You’ll need to create a secure account via the link on our website to get started.
Registering for an account is just the first step. To be officially authorised to bid, you must:
Complete your AML Check: We’ll need to verify your identity through an Anti-Money Laundering (AML) check as soon as possible.
Register your Payment Card: This happens during the “Payment Window” which opens 5 days before the auction ends
Transparency is important to us, so there are no nasty surprises regarding finances.
The Window: This typically opens 5 days before the auction ends (usually on a Friday afternoon).
The Hold: We will place a temporary hold on funds on your registered payment card. This isn’t a payment, but a “ring-fencing” of funds to ensure you are ready to pay the minimum deposit & buyer’s premium if you win.
Bidding Tokens: If you plan on buying more than one lot, you’ll have to repeat this process to buy additional tokens by pressing ‘Purchase additional bidder security’. One token = one purchase. If you have one token you can bid on multiple lots, but you can be the highest bidder on one lot at any one time.
When you are ready to bid, we offer two ways to bid online. Both are straightforward and designed to keep you in control.
Option A: Live Bidding
This is for those who want to stay involved in the moment. You’ll interact with the live countdown clock and place your bids manually as the auction reaches its conclusion.
Option B: Maximum (Proxy) Bidding
If you can’t be at your computer or prefer a set-and-forget approach, you can enter a Maximum Bid.
Start your registration today
In a physical auction room, the auctioneer wouldn’t drop the gavel if they saw someone’s hand in the air. Our online system works exactly the same way to keep things fair.
The 30-Second Extension Window: If a bid is placed in the final 30 seconds of a lot closing, the countdown clock will automatically reset for another 30 seconds. This prevents sniping (where someone tries to steal a lot at the very last second) and ensures every bidder has a fair chance to respond. The lot will only close when 30 seconds have passed without any further bids.
When auction ends and you are the highest bidder, the ‘digital fall of the gavel’ occurs and contracts are exchanged. Remember that this is a legally binding contract.
You’ll receive an immediate notification on-screen followed by a confirmation email. From there, our supportive team will be in touch to guide you through the final paperwork and solicitor details.
Need a hand? If any of this feels complicated, just give us a shout. We’re real people, and we’re always happy to help.
